Where do I select which designs I want that I pledged for from the Kickstarter Add-Ons?
Kickstarter Add-Ons are already in your survey. You will make selections through the Add-Ons questions. Please note Kickstarter Add-Ons will only list designs from the Kickstarter.
If you’d like to purchase additional pins or products, you can do so in the BackerKit Add-Ons store where both Kickstarter designs and FlairFighter.com products will be available.
Last updated: September 16, 2021 01:20
I pledged for items in the Kickstarter Add-Ons. But when I use the BackerKit Add-On feature, it adds on separately and charges me again on top of what I already pledged for through Kickstarter. What do I do?
To access the Kickstarter Add-On survey questions. On 2. Add-Ons, click on the NEXT button and you’ll see the Kickstarter Add-On questions to pick which Add-On designs you want. The Add-On questionnaire shows up after the Add-On shop. You can always go back to the Add-On shop after answering your Kickstarter Add-On questions.
There’s more info about it here in the latest Everyday is Caturday Kickstarter Update.
Scroll down to Step 3 and 4 for more info about this: https://www.kickstarter.com/projects/flairfighter/everyday-is-caturday-enamel-pin-collection/posts/3305823
or for Early Birds: https://www.kickstarter.com/projects/flairfighter/everyday-is-caturday-enamel-pin-collection/posts/3305833
It is also covered in the BackerKit FAQ at the bottom of the Update as well.
Here is a video tutorial I put together for the BackerKit survey. This may help to further clarify as well. https://www.loom.com/share/c68aa46ce0b1424784cb943f6d6f6dce
Last updated: September 20, 2021 18:04
How long will the BackerKit survey be available for?
The BackerKit survey will be available for 2 weeks. Survey deadline is October 1, 2021. If you still haven’t completed your survey after the deadline. Please still complete it as soon as possible so I know which designs you want. While I can’t guarantee the designs you want after the survey deadline. I will make every effort to get the designs you want to you as long as stock for the design is available.
Last updated: October 02, 2021 15:10
If I pledged in the $1 or $2 tier, can I still purchase from the Add-On store?
Yes. I have credited your account so that your full pledge from the $1 and $2 tier are available to use as a credit amount to purchase any items you may like from our BackerKit Add-On store.
Last updated: September 16, 2021 01:22
I am missing a Kickstarter freebie reward I was eligible for from the Kickstarter campaign. How do I get it? What do I do?
Thank you for supporting our Kickstarter campaign. While we’ve made every effort to add the freebie rewards to each account that qualifies. Some details can slip by us.
To get you your rewards, please email me at [email protected] Please include your - Kickstarter email - pledge amount - what freebie you should have in your BackerKit survey - what freebie reward missing
Last updated: September 16, 2021 01:27
Can I still change my address? Can you hold my package if I am out of town for vacation?
You can always change your address anytime from now until we are ready to ship out your items. You’ll receive a 48-hour notice before we ship so you can make any last minute changes to your address. You can also let me know to hold your package if you may be away on vacation or if any shipping restrictions to your country may arise. Please contact me at [email protected]
Last updated: October 02, 2021 15:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.